Support

1. Contact routes

We provide support for technical, subscription, privacy, and accessibility issues relating to GLPzy.

• General support: [email protected]
• Privacy and data-rights requests: [email protected]
• Legal contact: [email protected]

2. Scope of support

We can help with:

• restore-purchase issues and subscription entitlement questions;
• subscription entitlement, billing support context, and renewal questions;
• export, deletion, and privacy-rights requests;
• bug reports, crash reports, and device compatibility issues;
• accessibility issues and reasonable usability concerns;
• questions about how data is handled within the service.

3. Local-first support and diagnostics

GLPzy is designed to keep records on device unless you choose to export, share, or send information to support. If the app cannot open its local store, the recovery flow can preserve the original files, create a timestamped local backup, and optionally generate a local diagnostic package that you may choose to share.

For continuity, GLPzy explains that new-phone continuity relies on Apple device transfer or an encrypted local computer backup, and it can also create a user-initiated local `.glpzybackup` file. Restoring from that file is replace-only in the current release and first creates a local safety backup on the device. GLPzy does not use app-controlled iCloud storage or sync for health records.

4. What support cannot provide

Our support team does not provide medical advice, dosing guidance, diagnosis, treatment recommendations, or instructions on whether to start, stop, increase, decrease, skip, delay, or otherwise change any medication.

If your question concerns medication safety, dosing, side effects, or treatment changes, you should contact a qualified healthcare professional.

5. Suggested information to include in a support request

To help us respond efficiently, please include the following if relevant:

• the device model and iOS version;
• the app version;
• a short description of the issue and the steps that led to it;
• whether the problem affects reminders, exports, subscriptions, or visualisations;
• screenshots or screen recordings, but only where necessary and only if you are comfortable sharing them.

6. Subscriptions and billing

Subscriptions are offered through the Apple App Store and are subject to Apple’s billing and renewal systems. Subscription management, cancellation, and refund availability may depend on your Apple account settings and Apple’s applicable policies.

Pricing, billing period, and any introductory offer details are shown from your App Store account before purchase. The app does not rely on fabricated fallback pricing for release disclosure.

7. Privacy and account deletion

GLPzy does not require in-app account creation for core tracking. Local app data can be deleted from within the app. Privacy, access, export, and deletion requests relating to support correspondence or exported files you shared with us may also be submitted using the privacy contact details above. Please see our User Privacy Choices and Data Rights page for additional information.

8. Accessibility support

If you encounter accessibility barriers while using the service, contact us and include enough detail for us to investigate the issue. We aim to improve compatibility with platform accessibility features and to address material barriers where reasonably possible.

9. Apple Health and permissions

Apple Health access is optional and currently limited to read-only import of body weight history and height, plus read-only body composition, sleep, movement, workout, calories, protein, and water context. If you contact support about Apple Health, include whether you granted or revoked Health permissions and whether the issue concerns initial import, reconnect, missing context, or the read-only nutrition summary.

10. Service notices and incident response

Where appropriate, we may use in-app notices, email, or website updates to communicate material service incidents, planned maintenance, or changes that affect your use of the service or your personal data.

11. Response times

We aim to respond to support and privacy requests within commercially reasonable timeframes. More complex requests, particularly those involving security checks, identity verification, account deletion, or legal compliance, may take longer.

12. Medical boundary reminder